There, there son, this too shall pass. Your father and I went through much the same thing with QWest when we were trying to get our DSL service cancelled. It's been a year now and though we still refer to ourselves as "QWest survivors" we are doing better. We have stopped convulsing at the mere mention of their name and only twitch and shiver a bit. I am sure given enough time even those symptoms will subside.

"I get a hold of a lady named Karen. She is very nice, but has obviously had a rough day. I guess lying and manipulating customers wears on the soul." *LOL* I love it, your writing I mean. Sorry about your situation........but it has made for some great material, and has watered your cynical, humorous side and brought to fruition some laughs. Hey, something good is coming out of it. :)

FOR THE VERIZON IS THE DEVIL, THEY FICTITOUSLY CONVEY THE LANGUAGE FOR THE EXTORTION RIGHTS AND EQUITY. VERI-ZON HAS EFFECTIVELY BUILT A MOAT OF IGNORANCE AROUND THE ACCOUNTABLE [FOR CRIMINAL CHARGES] WHEN IS THE CLASS-ACTION-SUIT GETTING FILED?

Scott -- So where are you getting your service now? I am caught in Monopoly Hell, too. I have a "third party phone provider" (Mpower) so Verizon won't let anyone provide me DSL service. And it appears that Comcast holds the monopoly for the broadband cable and they just raised their rates to $60/month!! Now what???

I thought all this was suppose to be illegal. I thought we were suppose to have freedom of choice - no monopolies. What happened?

I just got mine and found out it would take $200 to be able to use it on both computers in the house. I called and cancelled the service. If they mess with me I will sue them and call TV station to get help also. Walt

I am a verizon online tech support specialist and I will tell you how to get verizon DSL without problems

1. When ordering ask the salesman what your loop length is(do not settle for oh you are close enough, get the exact number of feet) DSL is a distance sensitive technology and you must be within 18000 ft of your cental office for it to work, SUPPOSEDLY!
The truth is that unless you are within about 15,000 ft you are going to have nothing but problems

2. Find out if you are assigned your IP by DHCP or PPPoE. PPPoE is for verizon east customers. This includes all New England states, NY, PA, MD, NJ, VA, and half of WV. DHCP is for verizon west customers, this includes everyone else. If you are assigned an IP by DHCP, Dont worry, you might have a serious problem maybe twice and 90% of the time all it takes for a recovery is a quick power cycle of your equipment. This is becuase DHCP requires no secure authentication. PPPoE on the other hand does and will cause more problems than you want to deal with

3. When installing the equipment, plug in your modem and connect it to a phone jack, if your DSL or Ready light does not turn solid green immediatley call tech support(Do not attempt to install the software)

4. Also, do not use a phone cord that is more than ten feet long, the DSL signal will grow weak and you will not acheive sync.

5. Make sure your system resources have at least 80% free

6. Filtering is very important everything that is analog and hooked to a phone jack must be filtered. Including all alarm systems and sattelite systems.

7. If you have Windows 2000 or below your installation requires that you use the CD, if you have Windows XP do not attempt to use the CD to install, instead call tech support and ask them how to use windows XP's built in connection builder.

8. Remember that when typing in usernames and passwords that they are all case sensitive (Use only lower case letters)

9. If you want to set up a network at yor home, only use linksys routers. Verizon offers full support for these and you will be immediatley referred to your routers manufacturer if a power cycle did not fix the problem.

10. Finally, if you do not want any problems get a cable ISP.
I dont particularly know about comcast but I myself have road runner. Not one single problem. To hell with DSL. Start thinking this way and you will be a lot happier. Have you ever noticed how hard it is to get a technician to your home to fix your DSL.
This is becuase of the line of demarcation. This is the line where verizons responsibility ends and yours begins. This is why when you call roadrunner if a power cycle doesn't work they are sending a technician to your house to fix it.

However if you follow the first nine steps Implicitly you will have maybe only 5 major problems per year. Trust Me!

Verizon DSL billing department continued to send statements, and then issue variable credits, over a 6 month period But minimally acceptable levels of DSL service were never achieved (as determined by Verizon DSL technicians). Although their billing department claimed to have given full credit for DSL charges, I just now learned they've turned the account over to a collection agency in the amount of $211.12 (the approximate amount of 2 DSL modems, including tax, both of which were returned - and I have RMA receipt documentation on that).

I've contacted Verizon DSL by phone probably 15 times over the past 18 months and they agree their "record" shows the account dispute was resolved more than a year ago - and that both modems were returned - but for some unknown reason their billing department never got the message and the account was sent on to 'collection'. The person I spoke with said she'd turn it over to someone for investigation and would have them contact me about it, in writing, so we would both have something more than "he said/she said" in telephone conversations. That was more that a week ago and, of course, I've heard nothing from them.

Does ANYONE know the postal mailing address of the corporate offices of Verizon DSL? If so, please let me know. I'm really fed up with trying to be reasonable with this company.

Ooops!... forgot to provide my e-mail address - it's as follows:
chuckm@hardscrabble.com

Oh boy... Why didn't I try Verizon DSL, problems on Google BEFORE I subscribed!!!!! I'm as frustrated as they come. Yesterday I spent 5 1/2 hours with my phone to my ear, trying to resolve my multitude of problems. Don't know if anyone will every read this, but it helps to know I'm not alone. I've turnhed into a screaming maniac over this one and my pr oblems are still not resolved!!!!!

we've had Verizon DSL in NJ since 2001 with very little trouble (lost it twice because someone dug up the phone cable outside, and once for a few hours because a problem Verizon had). have had AOL cable and Earthlink Cable via TimeWarner Cable in NYC during the same period. AOL Cable was a pain to use and encountered frequent drops. Earthlink was great the first day and then was out of commission for 10 days ("problems in your area"). Cable guy came out but couldnt do anything...and that was after waiting 5 days for the "next available appointment." by the way, no free dial up backup during the outage...TWC figures if they don't provide the service, you don't need it. now that's customer service.

In 1999 I started using Verizon Online DSL to run a web server for my small business. The one time I had a problem, technical support was able to fix it quickly on their end. On June 15, 2004 I moved 13 miles and asked that my Verizon services be moved to the new location. Since I run my own web server, I have to have a static IP address. But when they submitted the move order for the new phone number, they messed up the order and my DSL ended up as DCHP. We now pick up the story nearly one month after ordering a move of my DSL:

12-Jul-04: My order for a conversion to static keeps getting "dropped" without a trace. I call, they say it will be done in 3-5 days, I call back, and they say there's no record of the order, it's just GONE, and I'll have to resubmit the order. Shannon of the DSL Business Services Move Team acknowledgs this will be the third time to submit conversion to static. She says there's nothing she can do but resubmit. She will not commit to submit a trouble ticket to IT for the order getting lost twice in a row.

I give up on Verizon Online because I have already lost a month's worth of business. I find a local provider who can set me up immediately, as long as Verizon disconnects their DSL from my line. Turns out to be a HUGE "if"...

12-Jul-04: Called to cancel. They said it would take 2-3 days to disconnect DSL from my line so that I could use another provider.
15-Jul-04: They said the account had been reactivated, which could have only been done by me. Even though I didn't, it's obviously all my fault! Why didn't I think of that? This time they said it would take 3-5 business days.
19-Jul-04: Still not disconnected. They tell me it will be another 3-7 days.
27-Jul-04: Still not disconnected. They say they're going to expedite it and they promise it will be down in 24-48 hours.
29-Jul-04: Still not disconnected. Someone in technical support claims to talk to the person who will physically disconnect it. Promises it will be disconnected today.
30-Jul-04: Still not disconnected. Promises me it will now be disconnected within two days. "No it won't!" I protest. "Sir, I don't know who you've been talking to," says the person in technical support, "but I do what I say I'm going to do." "I'll be calling back," I promise. Just look at the history. Who wouldn't agree with me?

Does anyone have a physical mail address that I could send my sad, sad story to? I'm sure it won't help, but it might make me feel better.

So, does anyone have a reall address, phone number, e-mail for Verizon DSL Corporate? I feel like I'm in DSL abyss. Weary of being violated (and not even kissed first)by Comcast, I terminated my relationship with them and on Jul 13th, ordered Verizon DSL.
I have been thoroughly jerked around ever since. There seems to be no one in authority to contact. I have no service...just a promise that one day, I will. That promised great day changes continuously. I am now on my 5th activation date with no reason to expect I'll ever receive service. I really need reliable high speed internet and am almost ready to return to Comcast, hat in hand. Their internet service was great.
Anyone know of other options in Montgomery County Maryland?

here's my letter to verizon. it got a pithy "thank you for your feedback" response - surprise surprise. i'm also sending it snail mail to a few of the verzion addresses on their website. . .

August 10, 2004

Dear Verizon Customer Support:

I am writing to express extreme frustration with my Verizon service.

My family recently moved three blocks. In the course of this move, I have had multiple problems with Verizon’s technical support and customer service. This has resulted in a frustrating amount of time on the phone with customer support, mis-information, lack-of-information, and worst—an unacceptable delay in service, especially DSL setup (3 weeks at the earliest?). I have broken down my complaints into three categories, followed by a summary list of suggestions.

Initial Phone Service Problems:
- My initial phone line transfer date was scheduled for July 26 (we moved on the 24th). We did not have service until the July 27 (after multiple phone calls). The delay in service was apologized for, but not explained, nor compensated. (This problem would not have been particularly troubling to me, except that it was the first of many problems, and it initiated me into the frustrating web of calling customer support. At one point, a representative gave the scripted “And remember, you can check on your Verizon service anytime by going to the web at Verizon.com,” to which I could only say: “Um, how am I supposed to get on the web if I have no phone service?”)

Communication about the timing of my DSL service:
- When I initially called to switch locations of my service, I was parenthetically told, “Oh by the way, DSL might take 3-4 days to set up. I only know that because I just moved, and my own DSL service still isn’t up yet, but of course we’ll provide you with a complimentary dial-up service.” I would note here that the consultant I spoke to only incidentally mentioned a possible wait time, and did not express an official range of possible wait time. If she had, I may have requested an earlier transfer date (indeed, I had THREE weeks between the closing of the sale of my house and my move-in date - If I had been warned that there would be an extended service problem, I would have requested service for July 7).
- Four days after my initial service, I called, was transferred and put on hold three times, and then told, “Oh, it’ll be 10 business days.” I was then given a date of Friday, August 6, by 6pm.
- August 6, 6pm rolled around, and there was no DSL service. Of course, now we were dealing with a weekend, so I waited until the morning of Monday, August 9 to call again. Once again, I was transferred twice, told by an automated voice that my problem “had been resolved on July 31st” and then finally told that service was not scheduled to come on until Wednesday, August 11, and that this had always been the scheduled start up date, which contradicted what two other representatives had told me. At this point, the tech support representative (Michael, I believe his name was), also inferred that the delay was my fault because I had initiated that cancellation process.
- August 10th, we received an automated call informing us that the service would be delayed again until Monday, August 16. Once again, we called customer service, and (after holding, transferring, etc), were finally told that the area was not wired for DSL, and that was the reason for the multiple delays.
- It is currently August 10th, and I am hoping not to have to add to this list.

Problems within the Verizon Support System
- For the most part, customer support representatives seemed friendly, but were unable to give me information, or gave me misinformation. They also lacked authority to make any substantive change or to put me in touch with someone who could.
- Frequently, after being put on hold for some time, I’d finally speak to a representative, only to be told that my call needed to be forwarded to another department. I would then again be put on hold. This would often happen more than once.
- Once, while on hold with a friendly technician who was checking something for me, the line was disconnected. I then had to initiate the entire phone process/transfers again, and when I finally reached a representative, was told there was no way to speak to the specific representative I had been speaking to, even though I knew his name and had gotten to the representative through the same path. Other companies I have worked with have reference numbers or direct-dial numbers for occasions like this.
- One representative insinuated that it was my own fault that the service was delayed because I was the one who initiated a “cancellation.”
- Once, my husband was told that he could not speak to a supervisor, even when he was specifically asking to speak to a supervisor. The supervisor had apparently told the representative that she could not speak to me directly, and instead, would only communicate indirectly to the representative first.
- My husband, during this same call, also asked to speak with someone in technical support. He was told that technicians were not allowed to speak to the customers (even though in previous calls, I was directed to speak to people who were at the least called technical support.)
- Additionally, my husband asked the representative if there was a direct number which he could reach the correct department without having to go through the hold/transfer process, and was told that it would not.
- Frustrating automatic voice recognition program, in which a computerized voice cheerily tells me “I show records that this problem has been resolved as of July 31. . .” when indeed, the problem has NOT been resolved. The voice’s statement to me only heightens my infuriation at the whole system.
- Receiving a package of DSL components that we neither asked for nor need (filters, CD for Verizon/MSN service, when we’re already signed up for Verizon/AOL).

Recommendations:
- Officially informing customers of the range of potential wait time for set-up or transfer of DSL service.
- Streamlined communication between branches:
- So that the sales and customer service branches can look up a service location, see that it is not currently wired for DSL, and give a more accurate potential wait-time from the beginning.
- So that even a non-tech support customer service representative could look up my service date and tell me the specific date, so that I would not get false estimates (nor false hopes), nor would I have to be transferred to other departments. If someone at the beginning of this whole mess had just told me, “This might take up to three weeks,” I would have been disgruntled, but not infuriated. And it would have saved both myself, and Verizon representatives, a lot of time on the phone.
- So that someone who has already been on hold and waited to speak to a representative would be able to bypass a second hold. (Other companies I’ve dealt with seem to have systems like this) Additionally, shared information, so that I would not have to repeat my phone number/name/address/problem every time I was transferred.
- Compensation for my wait time that would ameliorate some of the problems that not having DSL affords me. Complimentary voice mail, for example, would help me proceed with my online business without worrying that I was missing a phone call. Complimentary call waiting would ease my annoyance that I was on the phone with Verizon, thereby ironically tying up my phone line. Financial compensation would also been helpful.
- Changing the wording of the computerized voice which informs me that a problem “has been resolved,” when it is clearly not resolved.

I hope that these concerns will be reviewed by those who are capable of making such changes. As it is, unless I see that Verizon values my status as a customer, I will be looking into finding a DSL and phone provider who will be more accommodating. From my experience with Verizon this past month, it is clear to me that you are not “making progress every day.”

Verizon service has deteriorated vastly since June, both in terms of service and customer service. They do not seem to care about the customers.

This service and their staff suck the big one. I ordered DSL and finally got on Aug 21, 2004. Verizon turns off my service on Aug 26. I called and was on line with them for eight hours while some jerk tells me I have 2 phone numbers in my house. Was news to me! He said they turned off both lines. I asked why and he said they belong to me. I asked him to look on application and he would see my number. Then I said if that is my number common damn sense would be to call me to verify if it is my number before turning off both. They tried to fix for 8 hrs while I was on phone. Nothing, they jerked me from sales to billing to technical support to dial up. I am convinced everyone at Verizon is a damn idiot. Finally after wasting 17 hours of my life on the phone with them they gave me complimentary dial up, which sucks to hell. Also with the promise that I would have DSL on Sep 2nd. I called today and guess what now they tell me 3 business work days because they never had an order. I told them that's bs because I have your equipment and why would you send it if I did not order already. These people are the bottom of the barrel stupid. No one has a clue where the corporate offices are. Nor do they have a telephone number. I am writing my Governor and Congressman for this shit. Then on top they sent me a freaking bill. Go Figure!

Yes, VOL does suck...
http://mysite.verizon.net/vze6v7bn/volsucks/
My account was cancelled 5 weeks ago and vol has been holding up my other isp for nearly 3 weeks now from getting in the co to provision my new dsl...

Verizon DSL is the worst.
Switched to cable ISP to avoid provider change over problems. We had Verizon DSL for three week before we got so angry, frustrated.......and disgusted that we changed to high speed cable. We called and called, emailed..... Had a tec come out to your house who didn't know what he was doing. Very suspect when your service goes down every day from 4 PM - 2 AM. All in all had Verizon DSL for 3 weeks, worked about 25% of the time (at the most) spent over 20 hours complaining..... and gave up.

OH MY GOD!!! THANK YOU THANK YOU THANK YOU THANK YOUUUUUUUUU
I WAS BROUSING TO GET DSL AND BY GOD'S HAND I FOUND YOUR COMMENTS ..IM SOOOO GLAD I DID ....I DONT WANT DSL ANYMORE!!!
THANK YOU...MY GOD!! I OWED UUU!! =.)

shaymarie

I have the equipment ready to install right now. Thank God I came across these comments before I did. I am scared to death to install it now. I was just waiting to get my new cdrom before I did. I wasn't told about the windows xp thing. I was just told to use the disc to install it. I wonder if I can get this sent back. I live out in the sticks anyway and was told by someone in town that we couldn't get dsl here. I wonder...Did Verizon lie to me??? They also told me that it was a money back guarantee. Can anyone tell me if I send this back will I still be charged?

http://investor.verizon.com/corp_gov/corp_officers.html

VOL are lying scum bags. We lost DSL service the evening of Oct 25. Spent 4 hours on line with them while they walked me thru all sorts of try this, then try this. They kept telling me it was my problem, something on my end, obviously in my computer or the DSL modem. Tuesday spent another 55 minutes. Wednesday another hour. Thursday our local newspaper qouted a Verizon spokesman as saying oops sorry, we have oversold accounts in the area so when ever we add a new one it disconnects an existing account. Called VOL and read them the riot act after they assured me that they were recording the conversation. Tech said I could get a FREE COMPLEMENTARY dial up account while DSL was down. He transferred me to customer support who said NO. We'd have to pay. I said well look at the trouble ticket and I asked to be recorded and it better damn well say FREE. No way. So I told her, fine I'll just use my AOL FREE 1096 hour cd I'd recieved in the mail till VOL gets their act together.

VOL is the only DSL provider in my little burg so I am stuck fo the time being.

I may be only 17 but i can tell the difference between a terrible internet service and a good one. I don't give a S*** about support, considering that when i do end up calling any support they treat me like a child and ignore any technical knowledge that I may have. My school has a regular road runner cable modem with over 50 computers connected to it. And yes it still goes 3x the speed of my dsl. I even got all the computers in the pc lab to download the same thing, AT the same time, And YES they were going 315kbps average. My dsl downloading the same file from the same server topped out at 70kbps. Now tell me why does my internet along with countless of other friends in the area's service go out and not reconnect unless you unplug and or shut off the power for 30 minutes.

My father is an electrical engineer and has rewired and re this and re that the whole intire house. I myself have had Software training and my brother has had Hardware certifications and such. None of us can find this so called problem. My father has called verizon tech support for an answer as to why our cable disconnects at random times and doesn't allow us to get into various only games such as diablo II, or UT2004 without the countless Connection Interrupted messages. They responded "Its not our fault, its yours." NOW HOW IS IT OURS!

Now i can tell you my brothers girlfriend has a stable road runner isp. Clocking at around 1.5mbps in the middle of TAMPA. She has the same network configuration, linksys router etc. The same internet configuration within the router. But yet our internet cuts out at important times and doesn't allow us to reset it unless we unlpug it. Watch Futurama. Then plug it in again.

My brother and I are begging my parents to switch but since thier never home they don't relize this issue. Wish me luck in ridding this household of the verizon name.

-Drew

I just finished my conversation with VOL support. I called them more than 5 times within this week. The problelm started last week a few days before they said they had some "maintenenace" in Ontario, California center. Since then, my DSL is slower than 14.4 Kbps modem (if it is connected). The test come from CNET.COM test page. VOL also provides a page for you to test your line. https://www22.verizon.com/foryourhome/eRepairNet/DSLRepairANR/common/DSL_Repair.aspx?choice=dsl

Of course, the line test for my home FAILED!!! I followed the instruction and called the number 1-800-567-6789. Your guess is right, they could not help. They want you to go over the basic troubleshooting which I have done that many times already. I told them to check the tickets history and forward the problem to engineering level. They refuse to do so unless I go to the basic troubleshoting which is unplug modem, shut down your computer, etc!!! Stupid!!!!

Verizon Tech support! Tell me if your own utility says that the LINE failed, is there anything to do with my computer??? We are talking about the connection between DSL center and the DSL modem!!!!! WHich is out of my control. Please use your common sense!!!!!!!!! Or at least, should have a basic troubleshooting skill!!!!!! ALso; please keep in mind I have used the service for more than 5 months, suddently it happens about the time you did something to your Ontario site. What does the common sense tell you???

To hell with Verizon DSL part freakin' IV

YOU ARE THE BIGGEST DUMBASS KNOWN TO MAN... FOLLOW DIRECTIONS ASS-WIPE. YOU ARE TECHNOLOGICALLY CHALLENGED! THAT'S YOUR ONLY PROBLEM....

thanx for all of the info!

RESOURCES FOR VERIZON DSL VICTIMS:

You should save this link because anytime you want the name and mailing address of a CEO or to know his salary or anything, you put the company's name into the box on this page:

http://finance.yahoo.com/search

The single best thing you can do is to write a letter to the CEO Ivan Seidenberg at the address I've posted elsewhere here or that you can find at the link above. You will be put in the "President's Appeals" process where, hopefully the facts of your case will be examined and hopefully resolved. Even if you do this, it will not be likely to be quick or smooth, but I would still do it. This is your most important step. You can also file a complaint below, where if it still is working, your complaint will be e-mailed to the "President's Appeals Office" by the Planet Feedback site.

http://www.planetfeedback.com/consumer

Your complaint will be posted for the public to see.

The two other top online complaint sites are

Complaints.com
Consumer Affairs

(sorry don't have links but they are easy to find)

Consumer Affairs only publishes a minority of complaints submitted to them, but they use them for statistical purposes. Unless it's changed, Complaints.com will publish your complaint. Don't expect a response from the company.

BEING HARASSED BY A COLLECTION AGENCY ON BEHALF OF VERIZON?

I happen to know the law in the area of debts and debt collections. By federal law a debt collector may not contact you after you send them a letter asking them to cease and desist. Tell them that the debt is disputed and invalid and that you are invoking federal law to ask them to cease and desist from contacting you. Tell them they will be sued if they put any negative information on your credit report. After than they can contact you one more time to acknowledge receipt of the letter, but no more.

Should you wish to confirm this, I'd recommend that you consult the book "Back Off" on by Benjamin P. Dover, about credit and debt.

FIRE THE CEO

Everything I've seen of Verizon tells me that CEO Ivan Seidenberg is incompetent and should be fired. You can find out the names and possible contact info for his bosses, Verizon's board of directors, at the SEC website. They have the corporate filings online. It's not easy, but if you are the person who can do it, find the info inside their filings and let us know. They are probably all friends of Ivan's, but you never know. Maybe we can write to them and get Ivan fired.

CLASS ACTION LAWSUITS AGAINST VERIZON DSL

Writer Kristin Davis writes about this in an article on fed up DSL customers for "Kiplingers"

http://www.findarticles.com/p/articles/mi_m1318/is_7_55/ai_75819793

"Frustrated consumers are also venting their wrath in numerous class-action lawsuits. One suit against Verizon complains about service slowdowns and outages, as well as miserable customer service and tech support. The Utility Consumers' Action Network in California, which has filed a suit against Pacific Bell, vilifies the company for losing orders, making billing errors, and interfering with DSL orders from competitors. Some providers, such as NorthPoint, have gone out of business, taking their DSL lines down with them and, in North Point's case, leaving more than 100,000 customers without service."

Ms. Davis seems to make an oblique reference to this site. Certainly the title of the article is reminiscent. I'm glad to find the article but it was a little mild and oblique given the facts.

MAILING ADDRESS FOR CEO OF VERIZON:

Ivan Seidenberg
CEO
Verizon Communications
1095 Avenue of the Americas, 36th Floor
New York, NY 10036

E-MAIL THE PRESIDENT OF VERIZON

If it still works, if you file a complaint at Planet Feedback it is e-mailed to the President of Verizon's "Appeals Office" where they are supposed to try and resolve your problem.

http://www.planetfeedback.com/consumer

Probably Useless Corporate Headquarters Phone Numbers Provided by Yahoo Financial

Phone: (212) 395-2121
Fax: (212) 921-2971

SPEAKING FROM EXPERIENCE, THE SINGLE MOST IMPORTANT THING YOU CAN DO IS TO WRITE TO THE CEO OF VERIZON OR TRY AND E-MAIL HIS OFFICE THROUGH PLANET FEEDBACK

WISH TO FILE A COMPLAINT AGAINST VERIZON WITH ATTORNEY GENERAL OF THE STATE WHERE THEIR HEADQUARTERS ARE LOCATED?

Verizon is headquartered in New York which has a really tough Attorney General, Elliot Spitzer. Here is the link to get a complaint form from the NYC Attorney General's Office.

http://www.oag.state.ny.us/contact.html

There's no guarantee they will pick up your complaint or that your problem is something they deal with.

You, see Ivan, you should have settled me when I sent you a bill for all the time of mine that you wasted. Cause you didn't I am now left with a residual grievance. I am an investigative journalist and legal activist with a genius I.Q. and a history of consumer activism. And you made me mad.

See my website, "Resources for Verizon DSL Victims" It has the mailing address of the CEO and other information that you need.

I should have said, click on my name here to go to my website. If that doesn't work cut and paste this in your search engine box:

http://www.webspawner.com/users/verizonvictims/index.html

I was doing a random search for Verizon and happened to access this site. Interesting comments and stories regarding DSL service. I must admit that being a front line employee of Verizon in the landline department, is no piece of cake. The business office is the catch all center for every department of Verizon and its affiliates. So needless to add, I take ALOT of abuse and general shit from upset customers.
Well, I can rattle off many incidents and situations where customers are upset regarding their DSL service-or lack of it. But would like to add beforehand, DSL, FTTP and wireless are the products that will sustain Verizon in the future.It's their vision. The company pushes it's customer service departments, which are now renamed the sales and service departments to SELL, SELL, SELL DSL! They dangle high incentive bonuses over the representatives heads, which could result in annual trips to exotic destinations for the top 20 or so sales people. So think of this, and please excuse my grammar and or spelling, With Verizon relentlessly hounding their employees to sell dsl, many orders are entered into the system, when DSL isn't even available! This is done so the reps can get their sales bonuses every month,and their weekly american express gold gift cheques (which are untaxed $$ in our pockets). Many customer aren't even line qualified, and if the system is unable to provide results the orders are forced anyway.
So with Verizon jamming sales quotas and production standards down our throats, many reps do the unethical thing-which is sell DSL to unqualified lines, and the unsuspecting customer. I will even go as far to add this- many customers are crammed with DSL if their line qualifies, without their knowledge or consent. When the customer receives the modem in the mail, the irate calls begin!
Realizing my thoughts are rambling, I am very frustrated and upset today. Due to the overwhelming pressure to sell, many orders I enter into the system for new service, existing service or transferring service for the phone lines and dsl are often cancelled out by underhanded reps, and this is how it happens:
customer calls for new phone service and dsl. rep sells customer a freedom package,DSL and Directv (yes Directv now). This is a the ultimate order for a rep which will results in incredible points and $$$$$!. The order is processed the due dates are set and the customer is ready to roll. God forbid if the customer calls back before their order has finalized on the due date. Guess what happens? The rep that takes the second call sees the order, and sees the dollar signs, and CANCELS out the order, retypes another order so they can receive the bonus points. If you aren't concerned about what happens behind the lines, then wake up! It delays your due date, which results in lack of service, and most of all- not just 3 credit checks are performed for your phone service, directv, and perhaps if you ordered wireless, but now 6! All because the unethical sales rep sees they can steal a sale. Anyone who knows about beacon scores and inquiries, knows fully well this will cause damage to your credit. So, now that I vented, and not just about DSL but landline,wireless and Directv. If you place an order for new or upgrading existing service, don't call back until your service is activated, or maybe carefully document your call regarding the date time and rep's name and office location. Otherwise you will be one of those customers calling back irate and disgusted with Verizon. If Verizon recognized the sales integrity issues and pressures within, instead of turning a blind eye, maybe there would be more satisifed customers.
Oh, by the way, Verizon has high expectations of all of its employees, especially the customer sales and service centers, and landline employees. They are paid handsomely in exchange of this, because they are UNION represented jobs. But when referring to its affiliates-DSL,wireless,FTTP, which are non union, these slepps are barely paid 10.00 hourly.It's no wonder you receive horrible customer service,and a general "I dont care attitude".

I just got off the phone with VOL again, everyday for the last month I have called to find out what is wrong with my account. My dsl was started in June of 2004, on Oct. 15th 2004 my service was turned off. I called VOL to find out what was wrong with my dsl and how come it was not working. They sent in a repair ticket and told me it would be fixed in 24-48 hrs. I received a phone call to say it was fixed but it was not. I could not sign on. So for the rest of the month of Oct, the month of Nov and Dec I did not have DSL service but continued to pay my monthly bill for service I did not have. With the promises every day that it would be fixed. Finally in Jan of 2005 I was told that I would have to cancel my order and replace an order to get things right. So this is what I did. I cancel my order with the promise that within 24 hrs I could call back and reorder. I called back and wouldn't you know it, they still had not cancelled. Today is Jan 26th 2005, I was told today yes my order was finally cancelled but I would not be able to received new DSL because I was to far away from the line. I find it kind of strange that I had DSL service from June to Oct with no problems. I decided to hang up and call back just to see what the new customer service person would tell me. I was told in the second phone call that someone else in my neighborhood took my circuit spot and that there was no more room for me on the line. Explaining to the customer service rep that they would have to call these neighbors up and tell them they had made a mistake and hook my dsl back up made the agent laugh. This is no laughing matter, VOL is lying, stealing, and taking up time of people with no cares at all from them. Verizon is the ones who messed up my account, made me cancel my account and gave it to someone else. I would love to file suit but don't know where to start. If anyone else has filed suit I would love to hear from them.
Thank you
Tina

I have filed a complaint just to get started..please do so also if you feel as if you have been wronged.

http://www.lawyersandsettlements.com/index.html

Thank you

In all my experience dealing with Internet Service Providers or any technical organization, I have never dealt with one as incompetent as Verizon.

My issues are that of many on this list and I know describing my issue won’t actually do anything for any of us, but here goes. My issue is that I am living in monopoly hell – Verizon is the only DSL act in town, despite that the customer service rep told me last night that having a monopoly on an industry was illegal and therefore, it couldn’t be true. Wake up lady! The rest of us are living in the real world.

Anyway, my problem started with Verizon’s inability to fix my failing DSL service (for some reason, it only worked between about 8 am and roughly 4:45 PM each day). A good technical troubleshooter would actually find that bit of information helpful but since Verizon doesn’t hire good technical troubleshooters but only provides first level support requiring as much technical ability as any schmuck is capable of, the only solution they could come up with was to cancel my order and redeploy it! No, that makes no sense at all, but that is all they know how to do. Here I am two months later, they just got around to actually physically canceling my order, which they of course, must do first before they can issue a new order. Now I’m told it will be turned on by next Wednesday and I’m supposed to jump up and down over that. They did provide me a temporary dial-up account (which SBC in California gives you automatically) and then I got charged $50 for it! Of course, I called and complained and was told it was "automatic" but that they'd credit me.

Meanwhile, I’ve been met with insanity such as receiving letters and postage stickers in the mail threatening me that if I don’t return my modem and other items, I’ll be charged $99, because it was canceled! But I don’t want to return it, I actually WANT service. The service person I called stated I needed to contact the equipment people but they of course, are only available to speak to during working hours – my working hours. I eventually was able to sneak out during work using my non-Verizon cellphone to call them to explain the problem. As usual, I was met with the excuse that their system is automated, which means humans have lost control of the system, and that’s THE REAL PROBLEM HERE FOLKS! Of course, now that a new order has been placed and despite that I have begged over and over and over again not to be sent another modem, I was left a message on my phone yesterday telling me in a chirpy voice “you should expect to receive your new modem in just a few short days.”

This is only a fraction of annoyances I experienced with these folks, including the fact that they turned off my email when they began the cancellation of my order a couple of months ago, which they don’t physically have to do especially since I wasn’t really going away. It took me a half hour to explain to the rep and the rep’s supervisor that they can turn it back on and that email is independent of the DSL service itself. Voila, email is back, a frustration that really never had to be if these folks had a clue.

Well, it’s not over yet. I expect to refuse the package with the modem and I would not be surprised if that refusal causes them to cancel my order again because they are on automatic pilot. And if they do, that will be the last straw. And then I'll go to cable modem.

It just accured to me what is happening here...Over and over again I am reading where,when there is a problem,Verizon DSL cancells the account to reinstate it. This was done to me twice in the past month by the Tech Suport (they put the order threw)
they switched me to what they said was the cancellation dept. And the person there said no this is not what you want and switched me to someone pretenting to help me.
Maybe it is because I am an accountant. But this thing smells of false sales on the bookkeeping end ....few cancellations ..because apperently they are not going threw there. And who looks for cancellations in the trouble shooting area of the business. I would figure the credits that are finally comming to the people are after there year end date.so that sales look high ......cancellations low.......debts resonasble ......and they look like they are doing a hell of a business. Sales are so High that the CEO and his flunkys are getting there big raise each year.

Well just a thought. The storys are to much alike over and over
to be just stupid people in the corp....My $ goes on a very calculated sceem
to make a Hudge Corp. look even better in the new markets.It is called falsifying books. They have Three sales from me alone in less then 30 days.(On the books only ) You do the figures.

I did get through on one of the verizon numbers. I also emailed Mr. Seidenburg. I got a return call from a Sal Tedesco. I am not sure if he even works there anymore. I did leave a message with a Ms. Michel who may be in the president's office. I think that the reality is, according to the people at our local phone mart, that many temps (as many as 90%) are employed at DSL. The lawyers or bureaucrats may have made it easier to have a separate company or division in DSL. Verizon's dsl person just called me to ask me about my signal being cut off. I told her it couldn't very well be cut off since I had moved to another location after ordering DSL and they never came to the new one to install DSL (which is good because the modem didn't work. I have had DSL for over a year and never got one moment's use of it. I believe that no one could be intentionally this fraudulent or criminal. It is too much for that. This is a colossal group of people, none of whom get up every morning and say, "hey, let's screw over the little guys today", no, these are people who are worried about their careers and volvo or bmw payments and getting their kids in the right preschool in Manhattan and they don't even think about us. Verizon should stick with doing whatever they do well. They dug up half of eastern Tampa to put in fiber optics. That is a good thing. They hired subcontractors who were inexperienced and hired ill-trained workers and cut a significant number of other utitilities in doing so. If Verizon had paid the other money to hire good people, and have a good service and reputation, people with stick with them for reliability's sake. I can't understand why Verizon is cheaping out on DSL and trying some stupid legal arrangement that keeps DSL separate. Why don't they just pull up their socks, fix this, and be known for the most reliable DSL? Vonage? Hmmm.

I hope Seidenberg's minions read this and hold their heads in shame.

Michael Barford

Frustrated with a temporary glitch in Comcast, I called Verizon DSL in December and ordered service. The modem arrived on the 16th and I had one month to hook it up. I was too busy and never got around to it. Then, James Earl Jones left a message on my answering machine wondering why I hadn't hooked up my DSL. So, I called them back (Mr. Jones was unavailable) and was told by a representative that Verizon would 1) send someone out to my home to hook it up and, 2) extend my free 30-day trial for another 30 days. So, I agreed.

On January 18, a Verizon service person came to my house and spent 3 long hours hooking up my DSL. "Don't disconnect my Comcast, please!", I begged him. He didn't and before he left showed me both Internet connections, confessing that Comcast was 10 times faster. "I'd keep the Comcast, if I was you!", the tech advised. I told him to disconnect the DSL and take the equipment with him. He said I had to call Verizon for that, so I did.

On January 25, I called Verizon again, because I had received my phone bill and it had an extra $50 charge for DSL. I argued the charge and told them that I had disconnected the service. They said I had to pay a $99 cancellation fee!!! I refused. They promised me they would send me a label to send this modem back, which they never did.

It is now February 25, and I am still being billed for Verizon DSL. I can't get rid of them. They won't send me a label to return my modem. When I call, they tell me that the person who said I could extend my service "was wrong" and that all my charges are valid!

I have never used this DSL - not even once. They're insane. I don't know how they stay in business. I need a corporate executive for this. Does anyone have a name at Verizon Headquarters so I can write?

Thanks!

Hey Lulu,

Click on my name to go to my website, Resources for Verizon Victims. I have the mailing address for the CEO of Verizon there. Good luck.

After reading the posts here, I can return to a peaceful state because I can relate to it all. I tried getting connected for 3 months, with at least 10 calls to tech support and 20+ hours of my time wasted. The most frustrating part to me is the lack of communication in a communications firm.

Every technichian started at square 1, they would disagree with previous work of another tech and always assume I am the problem. In the meantime you are put on hold, transferred to different departments that are closed, asked to repeat everything, and sometimes disconnected. This really isn't good for patience, then you go through the automated idiot system again and hopefully the wait is less than an hour. They ship you the wrong things or don't ship what they are supposed to. Then they bill you for service that doesn't work or verizon mistakes, when my time isn't free to try to get all of this settled. I think my last 30 minute block with a person cancelled my service, but I may have to write to a CEO. Verizon sucks, plain and simple.

I signed up for Verizon DSL as soon as it became available here (upstate NY) in ~2001. For the first couple of months it was a disaster, but then it started working reliably and did so up until a month or so ago. Then I started getting intermittently very slow throughput. The first time I called it in, they told me to reboot the modem, and when I did the problem went away. However, it turned out that that was just by chance, as it soon returned. I called again, and before I even got through to a person I was thoroughly infuriated by their automated voice system. The person I got through to told me that the problem was probably due to my firewall, and told me to turn it off. I told him that I didn't think that was safe to do while online, and that the DSL had always worked with the firewall in the past. He hung up on me. I called again. The automated system asked me if I had reported this problem before. I said yes, and it said that the ticket had been closed, so I had a choice of hanging up or saying "start over". I had to start over and say that I hadn't reported the problem before. Finally I got through to a friendly person. He asked about my wiring and I told him I was using a 50 ft extension cord from the phone jack to the modem. He said that was probably the problem, but had no explanation for why it would have worked for three years that way. He told me to replace the cord and the plugs/adapters, which I did. He also told me to defrag and clear my caches, which I also did. The problem was still there. I called again yesterday. I was told that if I was using a 50 foot cord that they were not permitted to open a trouble ticket. I said that I guessed I would have to switch to cable, so the rep told me to hold on while he spoke with his supervisor. After 20 minutes of waiting, he said he had gotten permission to open a trouble ticket, and that they would come here next Monday to check it out. I gave them my cell number to reach me at any time. I got home from work today and there was a message on my machine telling me to call them at their regular number. I called and had to give false answers again to the voice system to get through to a person, after a couple of failed attempts. They asked me why I was calling, they didn't have record of the fact that they had called me and told me to call them. This time, after 10 minutes of waiting while the rep read the notes on the account, he had me check on the number of processes running on my machine, then declared that I have spyware. I told him that I use Spybot and AdAware regularly and keep them updated. He said that's probably the problem, that any anti-spyware software that is available for free contains its own spyware. I said that that went against everything I had read about those two programs. He said that I had to buy some kind of anti-spyware software that is not available free. I went to a website called adware report, and bought the one that is most highly recommended there (Spyware Eliminator from Aluria). It found one thing (Transponder), but removing it made no difference. The only way Verizon will look into my problem further is if I move the modem over next to the phone jack and use a long ethernet cable instead of a long phone cord. The worst part of it is that they recently conned me into signing a one-year contract for their DSL, by telling me that the price would go down if I did and up if I didn't. It seemed reasonable at the time, since it had been working flawlessly for 3 years.

If you think it's rough for the many unfortunate customers, imagine what it is like for a non Verizon employee who is hired through an agency (contracting to Verizon), I know!

If you think it's rough for the many unfortunate customers, imagine what it is like for a non Verizon employee who is hired through an agency (contracting to Verizon), I know!

Dear Ben Harlow,

That sucks. You are not legally bound to follow that contract. Try to get out of your contract by going to my website and following the instructions there. They have breached your contract by failing to provide reliable services or acceptable customer service. Therefore you are no longer liable for your part either. Write a strongly-worded snail mail letter to the CEO telling him you want out of it and want a refund for X months and the service turned off the contract ripped up or you will do the things I suggest on my website. Be strong and never call them, just write to the CEO. Good luck.

You can find my website by clicking on my name here.

OPPS! My last message is really for JOHN KENT, not Ben Harlow. Sorry.

Let me add my complaint...

I cancelled my telephone service when I sold a home I owned. This service included billing for my Verizon DSL.

I was told at the time in would take two additional billing cycles to reflect an accurate bill. I took that to mean I needed to wait until the bill with the correct amount was received before paying it.

You see the current bill at the time reflected phone and DSL charges for a period that extended beyond my cancellation date.

The current bill at the time of the cancellation was $59.96.

The second billing included a $8.27 credit for the unused portion of my phone service reflected on the previous bill.

This brought my bill down to $51.69 but it was still incorrect because it didn't reflect the unused DSL service.

The next bill reflected an additional credit of $10.81 for the unused portion DSL service which brought the bill down to the correct amount of $40.88 for which I paid in a timely fashion.

At the bottom of the bill it indicated that it may have sent it to collections and included a little pamphlet on how not to damage your credit. That ticked me off as I have never been late in over 30 years so I called customer service and told them I didn't appreciate the threat when it was their inability to provide me with accurate bill that was holding up my payment.

They apologized, said it wouldn't go to collections but indicated their billing policy would not change. You see they feel I should have paid the first bill which they know would be overcharging me and each month for the next two months I would have received a check for the over charges.

Anybody with elementary math skills can realize how significant of an amount of money this would result in Verizon having in their account that doesn't belong to them.

Anyhow I thought it was over until today.

Unfortunately I have now received a collection notice from an agency demanding payment in the amount of $51.69 with the usual threats of credit damage if not received within 30 days.

I think it is absurd (let alone legal) they would turn over to a collection agency a bill they know in advance is incorrect before even providing me with a accurate bill to pay.

Libel is the publishing or broadcasting of a false and defamatory statement which damages the reputation of an individual.

In Florida if Libel is upheld, damages is assumed and it is up to a jury to decide the amount.

Lets not forget the policy of knowingly demanding payment for services for period of time that were not provided and then sending it to collections.

I plan on talking to a few State agencies and possibly a couple attorneys over this in the next couple weeks.

Simple enough to prove as a "known billing practice" by subpoenaing the records from the collection agency.

Thanks for letting me vent...

I also have been having problems since i got the service - 2 months of calls and incompetent techs and getting disconnected when placed on hold or elevating to tier3 level!

anyone got a good high speed internet i need some ideas adelphia anything i hgavent heard of please!!!!!!!!!!!

i need help someone give me a good cable ISP or another high speed reliable connection PLEASE!

This is a negative advertisement for Verizon.
The story is absolutely true and the language is precise right to the point and, yes, X rated.
Here is some iformation for people and than my comments.
Verizon 1095 Ave. of Americas New York, New York 10036
Also: Verizon, West Area Corespondence, POB 96082, WA 98008, FAX: (425) 603 5366.
I have subscribed for service by Verzon where person named Salmeri promissed me that they proviude service iun this area. The fucking morons, sent me wrong phone, and she lied about the services that they provide. But in fact none of it matters, since the signal is so poor that when I called to cancel they did not hear me. But I did cancel within 7 days by mailing equipment back. The fucking morons are now sending me bills even though I have it in writing that I could have cancelled in 15 days with no cost to me. After tols Salmeri that they are sending me bills she said she will take care of it. I just received second bill. Basically it is a fucked up company.

Thank God I thought I was alone. I never even got as far as being connected using the DSL service. There was nothing but 2 weeks of miscommunication. I got a pre-recorded call that someone was going to come out to my apartment and that I had to be there the next day at 6:00 pm the night before. Needels to say I told them come out but I won't be there.

Finally tried to connect yesterday and the modem never seemed to work right. I finally got it going and versizon was unable to give me my passwords as their system was down. When I tried again 2 hrs later more trouble with the modem. I cx. today. But from what I'm reading it looks like I will have months of billing problems.

can you hear menow????

i bought a netgear firewall for my dell computer (2nd one).
the first didn't work and both netgear(india)&verizon blame each other. the second was installed by my wife & she was on the phone with verizon and they changed our password. it worked with no problems for 1 & 1/2 days. after the 1/2 day i called verizon. their tech person checked my system after i disconected the netgear and informed me the verizon sytstem was ok and the problem was with the netgear.dah!!1 sure after i disconnect the net gear the system would work DAH!!!!!!!! i tried to expalined to him it worked for almost two days. with a new password etc.
why doesn't it work now. i can't hear you!!!!!!! call netgear!
i sent an e-mail to verizon which stated thanks for your e-mail and you know the company statement. we vaule as a customer etc.but they still can't hear me.

each and every one of you are completely imcompotent....really...and seriously pathetic. I work for verizon tech support, and trust me, you're comments/complaints make me laugh....in fact, makes us all laugh. THERE ARE GUIDELINES to dsl whether you like it or not. Now before you start mouthing off about me here's a little tidbit for your small little nugget:
I've resolved 98.7% of calls that come to me (which means I get people online for you braindead hicks); I've also received many compliments with NO complaints to date. So before you try to 'sue' anybody (the typical american ignorance)get your head out of your ass and learn that "yes" there are outages; "yes" you DO have to place filters on all phones in the home; (and please take a note of this for the love of god) IF YOU ARE MOVING YOU HAVE TO CANCEL AND REORDER THIS IS SO THAT THEY DON'T RUN INTO CARRIER/BILLING ISSUES AND WILL (most importantly)GIVE TIME FOR TECHS TO PHYSICALLY WORK ON THE LINES FOR YOU you whiney maggots... the reason why I'm so angry right now is because I'm (believe it or not from this note) a nice guy; very calm; I don't drink, I've never been in a fight, married for 5 years, this is my second job while I'm also a sound engineer for a local studio....but working here has twisted me.... I know how to resolve issues quickly and yet people feel the need to talk down to me and yell....well here's a good way for me to vent and this site gives a perfect opportunity due to the fact that most of you have NO IDEA what the hell you're talking about!! By the way... most of you are liers....there's no fucking switch that just turns on your dsl....get a life. it's a hell of a lot more complicated than a tiny switch. Granted I'm sure there are new people that work here that will make mistakes....what gives you the right to THINK YOU'RE RIGHT and start yelling at somebody. GET A FUCKING LIFE. oh and for the record: read reply #6 he's 100% right. he knows what he's talking about unlike every other braindead twit.

I will help you...because I too, have had the same problem...stupid service reps, that dont know jack ish! but yeah, i have a legit fax number to where they keep the satans of verizon at bay...damn them all to hell, because i just wrote my letter today for suspending my service. 972-465-2199

first of all, all of you that damn verizon should be ashamed of yourselves you are all jsut too ignorant to realize a good service. remember----verizon rejected you not because it is a bad service becaus eyou are too cheap and stupid to use it properly

RE: 53) Posted by: Mike ( xxx.65.128.6 )
September 1, 2005 12:32 AM

Sure you do. Temp I bet. How dare you? How dare you dis us CUSTOMERS of your so called employers? I'll bet you are the same "Mike from Verizon" that all the rumours are about.

Go to hell Mike, at least until you experience our fucking pain.

I am also going through total crap with Verizon. In my case it is the wireless group. apparently they have a group IQ of 26 or less. I cannot believe that there is not a way to be compensated for waisting hours and hours of my time. It is obvious that this company is managed by total idiots.

As a side note, a good way to determine if a stock is worth buying is by trying one of the companys products/services. It it is a nightmare don't buy the stock.

This comment is for Mike who claims to work for Verizon. You don't even know how to spell for God's sakes. Goes to show ya what IQ is required to work for Verizon huh?

I love this. I am 100% Verizon free for a year now (Optimum Online + Vonage), and I would never go back. They can change their name all they want, they are still New York Telephone and staffed with angry troglodytes who take pleasure in torturing their customers. The responses from their tech support people here are just perfect - yes, customers are stupid fucks - but you unshowered hungover tech supports are just so brilliant. So please, go ahead, why hold back? Start tutoring your clients on how stupid they are and how the transport layer of the internet works.

Anyone on the fence about Verizon DSL, sign up with your cable company and get Vonage. You will end up with a smaller bill. Yea, Cablevision is almost as bad as Verizon, but cable modem service is technically superior and fails much less often. Plus, you will experience the peace and tranquility of not having to contact Verizon for anything ever again. Think how insanely great that would be.

PLEASE SOMEONE ....GIVE ME THE ADMINISTRATIVE OFFICE'S ADDRESS OF VERIZON ANYWHERE IN THE STATE OF CALIFORNIA SO I CAN FILE A LEGAL LAW SUIT. Please e-mail me this info at; RESPCTBLE@AOL.COM

This company lies through their teeth all day and all night. This company fraudulently bill customers on their local phone bill every month even when the service is cancelled. This company promised me that there is no charge for trying out verizon DSL service for 30 days and there is no chrage for equipment or anything. I signed up and then they charged my phone bill $67 and some odd cents for equipment and shipping and handling charges. I called before 30 days and cancelled and the bastard still charging on my phone bill.

1. SMALL BUSINESS WITH A NEW LINE INSTALLED, VERIZON CALLED OUT 3 TIMES TO REPAIR, LINE WAS NEVER FIXED AND VERIZON WANTED TO CHARGE COMPANY FOR FURTHER REPAIR ON LINE THAT NEVER WORKED FROM THE TIME IT WAS INSTALLED,WANTED TO CANCELL LINE AND WAS TOLD IT WOULD COST $200 TO DISCONNECT, IT WAS CHEAPER TO PAY THE LINE MONTHLY EVEN THOUGH IT DID NOT WORK

2. DSL LINE WAS TURNED OFF BY MISTAKE OF VERIZON
WHEN QUESTION AS TO WHY, ANSWER WAS GIVEN IN ORDER TO TURN BACK ON. VERIZON WOULD HAVE TO COME DO LINE WORK, ( A CHARGE TO ME. NO DOUBT! ) I CANCELLED THE SERVICE.

IT SEEMS AS THOUGH VERIZON HAS MANY SCAMS ON HOW TO TAKE MY MONEY AND NO SOLUTIONS ON HOW TO FIX OR REPAIR THEIR LINES ,NOR DO THEY CARE, THIS IS SEEN WITH THE CUSTOMER SERVICE OR SHOULD I SAY LACK OF..

ok i work for verizon. im a tech support agent,i work here and even i know the service sux,but dont get mad at tech support,all we do is fix the issues in our support boundrys most problems are from the MCO or billing or PCC.

but yeah the service sux.

Oh, my! Scary and comforting at the same time. Unsolvable, but I'm not alone in the cellphone nightmare.

Has anyone gone to the FCC, state and federal senators and representatives, consumer complaints, et al? Any luck?

I had had great service and experience with Verizon until I updated to a fancy Motorola. Not the RAZR. On update day, while still at the store, I was told that I could purchase a package of 5 ringer tunes for $19.95. Otherwise it would be something like $2.99 each. I bit for the package of 5.

Since the features on this phone were completely new to me, they demonstrated how to go on line and where to search for the ringer tunes I had just purchased. (Yes, it was paid for with my part of the update.)

I was going to keep a very basic plan of 125 minutes/month for $25, 00 since the phone is for security and emergencies. I suppose that when they went on line to demonstrate how to find, sample, and download new ringer tunes, minutes were used.

I was assisted by two sales representatives, and one told me that even though my plan does not include free night or weekend minutes, if I waited until after 9:00, I would not be charged for minutes to download, "since you have paid for tunes."

I believed this. NOW, I find that unlike what I was told, I had used umpteen minutes, mostly data downloads (the ringer tunes). Furthermore, I was being charged AGAIN for the 5 ringter tune package I had already paid for!

My bill is now $326.13!!!! This to be paid by a retired nurse who survives on Medicare and a small pension.

Monday, January 16, 2005, I just called to make a payment, intending to visit my representatives later, if I was unable to get some customer relations and accounting error relief. The rep was rude, told me that I knew what my payments were to be, how many minutes I was entitled to, blah, blah, blah. He refused to address the information given me by the Verizon employee. I was the one who made the error, and I KNEW it, and it's all MY fault. AND I am to pay for the new ringer TUNES again. Whose fault THAT is, was not addressed.

Clearly, Verizon "Service" is run by Verizon's Cyber Blood Bank. VCBB.

As a Verizon employee,I have seen the utter decay of a company that at one time(when we were Bell Atlantic)I Considered to be one of the best in the world.Since our merger with GTE and NYNEX it's been all down hill.They have become a company that cares nothing about ther customers.I spend hours and days trying to provision DSL lines that service should never have been authorized for in the first place.Their mantra is sell sell sell irreguardless of quality.They have so destroyed the moral of their work force even we hate them.The greedy fat cat CEO'S are milking this company and it's customer's dry,and they, with all their millions that keep pouring in ,can give a rat's ass about anything but their own personal monetary gain.The only thing they fear are fines imposed on them by the government.I will with my next few sentences arm you all with the power to stop them dead in their tracks when you have a problem with them.I also urge all of you to network this information to as many people as possible they can only be fought with numbers not alone.The one thing that makes them take you seriously is a BPU COMPLAINT(I will explain)the bpu or "Board of Public Utilities" alone has the power to levy massive monetary fines on the company based upon custmer complaints.They have to investigate, names are now on paper and they scramble like cats with their asses on fire,I have seen it.They have pulled me off jobs and said fix it no matter what or how long it takes this is a BPU COMPLAINT.Every state has a board of public utilities commission that monitors phone and electric companies.You can get their numbers from information or the phone book.Aslo the cable T.Vs propaganda campaign running ads on tv about" keep local control for cable companies "is a bunch of crap if contgrol goes to the state they will also be answerable to the BPU.Now they are answerable to NO ONE a luxury they should not be afforded. I hope I helped someone out with this information.I don't like the way customers are treated at all. I get frustrated myself having to make excuses all the time.The only way to solve this problem may be for a complete corporate enema of the Executive Board. Thank You

Funny you should say Verizon is the devil. Those were (and still are) my feelings when trying to change my account to dsl. Each time I call I get different information AND different prices on the same packages they offer. Some of you were on the phone with them for 5 hours? That's nuthin!! In one day alone I was on the phone with them for 12! It all started with them telling me that dsl is available in my area and I can get dsl for "only" 14.95, so after many questions and much consideration and calling different times because I already found out everyone of them gives you different information, I decided to go for it, even tho I got conflicting information from each representative (of the devil!) that I spoke with. Then when the big day arrived that I was supposed to be able to use this dsl from hell, they called to tell me it actually wasn't available in my area...they coundn't tell me that at first?? It's their company, shouldn't they know? At the very least, tell us what we can expect if we decide to use your dsl. and that was after taking out my aol of course. What a mess. Dealing with aol AND verizon in the same days. HORRIBLE. and they call it service. SERVICE?? Now again, they tell me they have expanded their service to my area and again I have talked w/at least 3-4 more people over there at verizon hell. Each one assuring me that YES it's available in my area. But nowww this last guy tells me that it just might not be and they won't know for sure until that big day arrives again for hookup! Are they kidding? I have used so many interesting combinations of swear words while on hold with this company that part of me is actually kind of proud of myself for the natural creativity I possess but never knew about. And this is just part of the story and time has elapsed, so my senses are not at present in shock. Good luck to you all and thank you for posting your comments! It helps! ps now I know what dsl stands for. damned satan lovers... oo that was bad... and uh, oh, mike? post # 53? just to let you know, I started out trusting Verizon. They themselves with their high pressure, promise them anything to make a sale attitudes are the ones that made ME mad. I didn't get on the phone that way. It was a long string of conflicting information about service available, cost for each thing...I told them what I wanted... had it all written down in my notebook and read off each thing, such as voice mail, long distance etc and wrote down the prices they quoted me etc. It's shocking how many different answers I got. Anyway Mike...I think you are seeing for yourself that Verizon is actually the devil since you were such a nice, great guy before you started working there. I worked with a girl a few years ago who took a second job with Verizon and she herself said they are the devil lol makes me laugh to remember. She couldnt stand the way Verizon worked. So good luck to ya

If you've had problems with Verizon DSL then you have ask yourself a question, "Would your job be better if it wasn't for the customers?" If your answer is, "Yes" then welcome to the other side of the fence.

As of Feb '06 Verizon has almost 4 million DSL users. 4 Million...that means that whether you like it or not you ARE a drop in the bucket.

If you have had a problem with Verizon DSL it's most likely because you're not that bright to begin with. Sorry to say, but really, those wanting DSL for their home really need to do some research online before they order. Already I can hear you, "But how are people supposed to research online if they can't get online?"

Don't be dumb. You have dialup, you have your friends house, or you have a public library computer lab. Now, let's get to the meat of it:

DSL is more complex then dialup. DSL uses the current phone system that's been in place for 100 years. If you go into it thinking everything is going to be happy, happy, joy, joy then you shouldn't be getting internet access in the first place - you're simply not ready for it.

If you do want DSL you had better not have Windows98 or ME. If you want DSL you'd better know what an Ethernet card is. If you don't, then you shouldn't be getting internet access in the first place - you're simply not ready for it.

If you say, Nay, to all of this and still want to get DSL and get stuck, you'd better know what to ask for for what when you call. If not, you shouldn't be getting internet access in the first place - you're simply not ready for it.

1. Don't go off on the tech who answers the phone. It's most likely to get your sorry ass transferred or hung up on. Don't hang yourself early on and you can have a good tech support experience.
2. When you first call in you're likely to be directed to DSL Tech support first. If you have a billing question, don't bitch and moan about how much you're being charged...here's a tip - ask for billing, that way you'll get to the right department and you can get your issue solved
3. Make sure you power everything off and on before you call. If you're DHCP (If you even know what that means) reset all your equipment then powercycle
5. If you are on a DHCP connection (If you neven know what that means) and want to change routers release the IP before you switch (If you even know what that means).
6. If you are on a PPPoE connection (If you even know what that means) and want to add routers or lose your connection, know your VOL username and password. Most customers don't know this information. Don't be dumb, know it, write it down. Have it ready, otherwise you might not be ready for DSL
7. Keep in mind that you're 1 of 4,000,000. If you're nice to your tech support rep, you just might get your problem solved. If you're a prick then expect to get VOL delivered to you on a silver platter. Just be nice and you'll get nice.
8. Some techs do know more then others. If you get someone who you think doesn't know what they're talking about, fake a billing question, get transferred to billing, then ask to be transferred back into the dsl support que and you'll get someone else who might have better info then the last tech. The tech number is 24/7 but billing is not. Call in the late evenings or early mornings and you won't wait as long.

Bottom line: Be patient, be nice, and you just might not have to live in DSL hell. If you don't understand how DSL works, research it, and if you're nervous, stick with dialup and wait for fiber. End of story.

Sorry, I can't let "Jack" have the last word.

First, Jack is right about being nice to the person on the other end of the line. Sometimes it's tough but it makes you the bigger person. Unfortunately, Jack, that's the only thing you are right about.

Second, it's obvious that you are a DSL tech person that probably works for Verizon (since that's the link you've provided), so I find it difficult to swallow your condescending remarks.

Maybe you think people have posted remarks that belittle your job and exiguous knowledge of online technology? HOWEVER, if you had paid attention to the remarks that have posted you would notice that, for the most part, people are not angry about the technology. People are angry at the way that Verizon promises technology it (a) can't deliver, (b) doesn't know how to deliver, (c) can deliver but can't support, (d) can deliver but can't account correctly for, (e) etc.

But let me be more specific in responding to your post that flows in the typical Verizon style that we all know and have come to loath:

Paragraph 1
"If you've had problems with Verizon DSL then you have ask yourself a question, 'Would your job be better if it wasn't for the customers?' If your answer is, 'Yes' then welcome to the other side of the fence."

Jack, here is a basic truth: Without the customer there is no "other side of the fence." If you think customers are the problem, then you are in the wrong position, company, industry.

Paragraph 2
"As of Feb '06 Verizon has almost 4 million DSL users. 4 Million...that means that whether you like it or not you ARE a drop in the bucket."

Verizon has gained almost 4 million customers largely through acquisition of other companies--not because they earned the customer. If you think that a "drop in the bucket" translates into "insignificant" then you haven't been paying attention to "insignificant" events taking place in Corporate America over the past few years. Now more than ever, the individual, the consumer, has the power to catalyze change and the technology that you covet and defend with sour tongue is making it possible.

Paragraph 3
"If you have had a problem with Verizon DSL it's most likely because you're not that bright to begin with."

Yes, every time our car, home appliance, cell phone, or any other technology doesn't work, we all slap our heads and call ourselves "idiots." But usually, it's because we believed the car company, appliance company, cellular company, or any other company, when they told us that the product or service we bought with our hard earned money would work. We don't know exactly how our cars work, our appliances work, or our cell phones work, and frankly we don't want to know--and I bet you don't know how they all work either Jack--BUT, we do expect and pay for them to work. Fortunately, we have more choices in cars, appliances, and maybe even cell phones than we do DSL service.

Paragraph 5:
"DSL is more complex then dialup. DSL uses the current phone system that's been in place for 100 years. If you go into it thinking everything is going to be happy, happy, joy, joy then you shouldn't be getting internet access in the first place - you're simply not ready for it."

SURPRISE! We don't give a damn if DSL is more complex than dialup and the 100-year old system is a matter for you (Verizon). If Verizon went into it thinking everything was going to be happy, happy, joy, joy, then they shouldn't be providing internet access in the first placVerizon simply isn't ready for it."

Paragraph 6:
"If you do want DSL you had better not have Windows98 or ME. If you want DSL you'd better know what an Ethernet card is. If you don't, then you shouldn't be getting internet access in the first place - you're simply not ready for it."

Spoken like a true tech-absorbed geek. Thanks for the advice, but you have totally missed the mark here. Microsoft is an entirely different problem that isn't worth touching here, and the Ethernet comment is like saying, "If you want a car, you better know what an alternator is." Poetical logic. Does Verizon train you guys in this twisted rationale?

Paragraph 7:
"If you say, Nay, to all of this and still want to get DSL and get stuck, you'd better know what to ask for for what when you call. If not, you shouldn't be getting internet access in the first place - you're simply not ready for it."

Jack, thanks for the tech tips and direction in communication etiquette (which you obviously lack.) MAYBE, if senior/executive management at Verizon were better at their jobs, your job would be easier. Then you wouldn't have to attack and belittle the people supporting your paycheck. If you aren't emotionally capable of helping the people who have been misled, abused, and ignored by Verizon, then you shouldn't be supporting internet access serviceyou're simply not ready for it.

The bottom line is that big companies are scrambling and fighting to own the "pipes" into the home for future applications and long-term profits, BUT that doesn't mean they have right to abuse, mislead, or neglect consumers in any way, shape, form or fashion.

Quite frankly, you look like a buffoon defending a company that doesn't know who you are or even care. When the problem eventually escalates to a matter that executive management must address, more than likely they will take the typical path and you, my friend, will be just a "drop in the bucket."

Guess what, like most of you, i too am dealing with verizon. My problem is my e-mail, it quit working about a week ago and is still not working, but that isn't even my biggest problem. I have dealt with more than 20 people at verizon and none of them even have a clue as to whats going on. Each time i have to tell them my phone #, my problem (because they all want to help, yeah right), why i want to speak to their supervisor, and then i get transfered to someone else. Numerous supervisors have said they would call me back to let me know what's going on, but none of them have. Finally after 3 1/2 hours on the phone tonight i think i finally got to someone who will call back because i have been taking names and ID#'s (which are probably fake) but who knows. They keep blaming the problem on yahoo, but that's probably to cover up their own incompetence. I know i have been lied to, but that seems to be what they train their employees to do. I think they give everyone an I.Q. test and if they score over 50 then they don't hire them. Oh well i'm tired of thinking about verizon for this long so see ya later

I wasted 15 hours of my precious life because Verizon employees have no idea what they are doing. They were supposed to disconnect my DSL because it gave my computer a virus and it is 16 days later and it is still not disconnect. I cannot use my phone and computer at the same time because they do not know how to re-install my phone number back. I have talked to two people in the executive department who have made promises and still they cannot do it either. If you deal with Verizon you are crazy. There employees are from Life Skills

FILE A COMPLAINT ON LINE WITH THE PUBLIC UTILITIES COMMISSION (PUC) AND THE FCC!!!! I've had more Verizon problems than I care to discuss....my most recent one... I had two computers and couldn't get the DSL working on either....hours and hours for three weeks wasted on the phone with techs and reps....my last phone call the tech said there was nothing he could do... I told him there was nothing I could do either and that I would have to find another internet service, I switched to cable....btw cable is much FASTER than DSL anyway for not much more $. Verizon kept taking money out of my account for 6 months until I moved, then actually charged me an $80 cancellation fee (I was supposed to cancel a service they never rendered!) I called again to a rep and explained the situation, she said she would note my story. Soon afterward they sent me to collections. I sent Verizon and the collection agency letters (EVERYTHING HAS TO BE DONE IN WRITING...TELEPHONE CALLS GET YOU NOWHERE)explaining the situation and demanding a refund. Telling them that I want everything in writing, this was their notice that they are not to call me, if this goes on my credit report I will take them to court for any damage incurred from the derogatory reporting and I will request the court that Verizon and the collection agency pay for all court fees and also a full refund of charges Verizon taken from my account fraudulently with their knowledge that they had not rendered any services to me. On the bottom I copied: my attorney, fcc and the Public utilities commission. After I reported them to the fcc and public utilities commission, the PUC complaint began an investigation and I've received 3 phone calls from verizon...telling me they are being investigated by the PUC and they will refund my money. Verizon does not listen to their customers, they walk over them. TURN THEM INTO THE PUBLIC UTILITIES COMMISSION!!!

I too am furious with verizon. I got local phone service with them on Feb. 10, 2006 at which time I also ordered DSL. After multiple phone calls to find out what happened to my order, which seemed to magically disappear in the computer, I was told that I could not get DSL due to "an overwhelming response to their offer", but to keep calling to see if they open up the office to accept orders. My first question is, why do they not keep log of these orders and fill them in order as they come in once more lines are available? Anyway, by the 2nd week of April, 2006, I finally had my order placed with a "service ready date". I called verizon everyday for 1 week prior to the service ready date and received a different answer to the same question. Is there anything else that has to be done or can I go home on April 12th and install the software after 6pm? Finally, on April 12th, my last confirmation phone call left me completely furious. No, it is not ready, your phone line cannot have DSL -- you must change your number -- WHICH I DID!!!! It is now April 26th and I still have no DSL -- I am back to square one -- "due to an overwhelming response" no DSL!!! Now, the $14.95 offer has expired and now I'm told that when it is available, I cannot have it at that price, I must pay the current price. I'VE ONLY BEEN ORDERING DSL SINCE FEBRUARY!!!! And I can't seem to get a phone number, email addres, or mailing address for their corporate offce.
Definitely - verizon should sink back into the pit from whence it came!!!!!

Well I have had my fair share of verizon DSL and phone service. I recieved DsL that was sucks I cancelled they still charging me and then they send a prepaid postage for me to return it back. Then I am paying for maintenance on my phone so my phone stopped working verizon claimed It was inside the home come to find out It Is on the outside of the home and must I say my husband and I have had no phone service for three day's and when ever we call verizon they lie and say someone's coming out and yet I have had three appointment's and they were all no show's thank god for a computer right now It Is our only way of communicating because verizon has taken our money every month and now giving us there butt's to kiss VERIZON IS NO THE COMPANY FROM HELL SO BEWARE!!!!!!!!!!!!! Oh what Is so screwed up Is when I changed my last name I called verizon and was trying to check on my phone line ??????? They had the nerve to tell me I couldn't find out what the problem was on my line because the7y mis-spelled my last name and you gonna tell me who the freak I am you gotta be kidding me I am looking for another phone service provider that I can trust and won't steal every dollar they can from you. So everyone whom Is and have had problems I can relate I am I know someone else Is going through the same thing's.

holy crap, i can't believe this is insane. I have been trying to get dsl at my home for a year. I went into business online, thinking i would definitely need to get dsl as soon as possible. Verizon is the ONLY local phone company here. I don't have any cable access out my road as there are only 10 homes and they all opted out of cable so most of them have satellites i don't have satellite either, but i just don't watch tv... a year ago and again 6 months ago and a month ago Verizon told me they'd contact me when dsl became available. I've never heard from them... They say the station in town doesn't have enough capacity at this time, that when someone cancels, I could get it. Bull shit.
Whatever happened to the gov. breaking up ma bell into baby bells way back when? Where has that led us???????? Right into the hands of a monopoly. This bullshit has made me disgusted everyday when i'm online. how am i supposed to compete in an online business when i'm at the mercy of verizon's service availability? How is it right that Verizon should decide whose business is successful and who gets left behind in cyber dust with dial up...? I'm sure the employees see to it their close friends and family get bumped up on their "availability" list... I am at their mercy. How is this fair? How can only ONE company be offering phone service... LET ALONE high speed internet... When will it be time for a class action law suit???? Their MONOPOLY has DEFINITELY meant the difference between being successful online and floundering... Time is money and i'm losing out here. Should i have to relocate my whole life to get high speed to be able to do the online marketing that takes so much time, like 10 times more time???? Disgusting. IT's just WRONG.

BTW, I once worked for verizon wireless.
I know the scripts. You say exactly what they want you to say. I went to the weeks long brainwashing sessions. I know how they train their good little employees... And wow, the pay and benefits are excellent! Trouble is, they promise all sorts of marvelous things they KNOW they can NOT deliver. They leave the poor little drones (employees) to sort out the big hairy mess AFTERWARDS. Sell it, THEN tweak it...
All these people bitching here are your guinea pigs, and complaints are readily available for free to the corporation. But oh, all the glitches... to hear about these issues... Yet these poor sods aren't getting paid for giving you their "input"! Is it not valuable input to Verizon??? So here's to all you "company men" out there... you are bought and paid for. Sad.

I don't agree with the comments post by the tech. But I am not surprised since many techs are nice but are not computer science engineers.

For the record, I run Verizon aDSL on Windows 2000 and on Window 98SE for about 2 years without any problems and at the maximum speed.

I can categorically tell the peasants, oops, technicians [one said we were hicks, hence, my aspersion] that is it NOT NECESSARY to install any CD from Verizon at any time.

I never installed any Verizon software because I do not trust Verizon and it is unnecessary.

Why? Because it is a network. All I or anyone needs is a network connection, an RJ45 plug, which looks like a phone plug, on the computer.

I know, I know, I have tried to tell the techs for years why the CD is useless. I tell the good techs from the low-level techs by those who know what I am talking about.

Maybe someday I shall install Verizon software. But what for? The network connection is automatic and works immediately with its own software. And my network card cost $5, USD, just $5. But it is a
good, generic network card, a popular one.

And I ran my own line from the NID, using CAT 5 cable. And it's probably 100 feet from the NID so no degradation. One tech mentioned 9 feet. What is he talking about? Nine feet perhaps from the cable or what? I don't know but I go over nine feet.

The comments about the 15,000 feet are correct from my experience so the tech was right about that.

This stuff is complicated. But in two years, I have been down about 3 days all told, maybe less. Their system does go down. And the billing and all can be quite confusing. They raised my rates without telling me. Only when I was really going to cancel did they sort this out. But I am still worried that what I was told on the telephone may not be right. That is, they put me into a year contract instead of month to month. Very, very confusing so I agree with that.

I am a small business owner who's paying for not reading the postings here in. Every other day I get an email from Verizon welcoming me to their dsl service, although my account is not active yet (and they don't have slightest idea when it'll be). Sorry Ass tech support blames the emails on some other department (as if I care how many depts. this Verizon has and what they do). I blame the regulatory bodies for sleeping with Verizon. Otherwise they couldn't have grown to this size with the this quality service.